Frequently asked questions
Fliko is an all-in-one ticketing, scheduling and business management software for cinemas, theatres, events, museums, entertainment centers and various others types of businesses that include ticketing, events and concession sales. Fliko helps businesses save time on event management while growing their audience from a single dashboard.
The system can be used by event organizers, cinemas, theatres, museums, entertainment centers, cultural centers, venues, and individuals hosting events such as conferences, concerts, workshops, festivals, exhibitions, and private events.
You can create and manage various types of events, including in-person events, online events, hybrid events, paid events, free events, and invitation-only events.
After accessing Fliko dashboard you can create an event by adding event details such as the title, description, date, venue, ticket types, pricing, sales channels and event settings.
Yes. You can create multiple ticket categories such as VIP, Early Bird, General Admission, Student, Group, or custom ticket types with different prices and availability.
Yes. Organizers can define the maximum number of tickets available for each ticket category or for the entire event.
Yes. With Fliko you can configure discount codes, promotional offers, and special pricing campaigns to help increase ticket sales.
Yes. Most event details can be updated after publishing.
Organizers can access Fliko dashboard and reports showing ticket sales, revenue, attendee information, event information and various other filters.
Yes. Fliko users can export attendee lists and sales data history.
Yes. Organizers can assign roles and permissions to team members for event management and operations.
Whether you use a website, POS or a self-service kiosk, attendees can select an event, choose their preferred ticket type, complete payment, and receive their ticket confirmation printed or sent digitally.
The system supports multiple payment methods, including physical credit/debit cards, online payment gateways like Stripe, or your preferred payment method can be integrated directly into Fliko.
Yes. After successful payment, attendees receive a confirmation message with ticket details and a digital ticket with a QR code.
Yes. Customers can purchase multiple tickets in a single transaction, depending on the event organizer’s settings.
Your ticket can be accessed through your confirmation email.
Tickets are verified by scanning QR code on attendees ticket using a ticket scanning device or a mobile phone via Fliko app.
All customers receive a digital copy of their ticket via email. In case a customer doesn’t have access to the tickets (for example typoing the ticket address) order information can be accessed, edited and resent directly through Fliko dashboard.
No. Each ticket has a unique identifier and can only be checked in once.
Yes. Payments are processed through secure payment systems designed to protect customer information.
Fliko gives organisers total freedom to create their own ticket refund policies. Tickets can be refunded back to original payment method, via a bank transfer or exchanged into vouchers/products of equal value.
Refund processing times depend on the payment provider and may vary based on the payment method used.
If an event is cancelled, organiser has the option to notify all attendees about how the organiser will proceed with the event. Organisers have the option to refund all tickets in full, exchange the tickets to vouchers of equal value or if the event gets rescheduled, the organiser has the option to notify attendees without cancelling the event or refunding the tickets. Tickets purchased prior to the rescheduling will still be valid for the event with a new date.
