[ ![Fliko](https://fliko.app/wp-content/themes/flikotheme/images/logo.svg) ![Fliko](https://fliko.app/wp-content/themes/flikotheme/images/logo_mobile.svg) ](https://fliko.app "Fliko") - [Cinema suite](https://fliko.app/cinema-suite/ "Cinema suite") - [Theater suite](https://fliko.app/theater-suite/ "Theater suite") - [Event suite](https://fliko.app/event-suite/ "Event suite") - [Pricing](https://fliko.app/pricing/ "Pricing") - [Contact Us](https://fliko.app/contact-us/ "Contact Us") - [FAQs](https://fliko.app/faq/ "FAQs") Book a free demo - [Cinema suite](https://fliko.app/cinema-suite/ "Cinema suite") - [Theater suite](https://fliko.app/theater-suite/ "Theater suite") - [Event suite](https://fliko.app/event-suite/ "Event suite") - [Pricing](https://fliko.app/pricing/ "Pricing") - [FAQs](https://fliko.app/faq/ "FAQs") [ ](https://www.linkedin.com/company/fliko-app) ![](https://fliko.app/wp-content/themes/flikotheme/images/cinema-suite-backgrounds/gradient.png) ![](https://fliko.app/wp-content/themes/flikotheme/images/cinema-suite-backgrounds/logos.png)[Home](https://fliko.app/) › FAQs # Frequently asked questions GENERAL QUESTIONS ### What is Fliko? Fliko is an all-in-one ticketing, scheduling and business management software for cinemas, theatres, events, museums, entertainment centers and various others types of businesses that include ticketing, events and concession sales. Fliko helps businesses save time on event management while growing their audience from a single dashboard. ### Who can use Fliko ticketing system? The system can be used by event organizers, cinemas, theatres, museums, entertainment centers, cultural centers, venues, and individuals hosting events such as conferences, concerts, workshops, festivals, exhibitions, and private events. ### What types of events can I create? You can create and manage various types of events, including in-person events, online events, hybrid events, paid events, free events, and invitation-only events. FOR EVENT ORGANIZERS ### How do I create an event? After accessing Fliko dashboard you can create an event by adding event details such as the title, description, date, venue, ticket types, pricing, sales channels and event settings. ### Can I create multiple ticket types? Yes. You can create multiple ticket categories such as VIP, Early Bird, General Admission, Student, Group, or custom ticket types with different prices and availability. ### Can I set a ticket sales limit? Yes. Organizers can define the maximum number of tickets available for each ticket category or for the entire event. ### Can I offer discounts or promotional codes? Yes. With Fliko you can configure discount codes, promotional offers, and special pricing campaigns to help increase ticket sales. ### Can I edit event details after publishing? Yes. Most event details can be updated after publishing. ### How do I track ticket sales? Organizers can access Fliko dashboard and reports showing ticket sales, revenue, attendee information, event information and various other filters. ### Can I export attendee information? Yes. Fliko users can export attendee lists and sales data history. ### Can multiple team members manage an event? Yes. Organizers can assign roles and permissions to team members for event management and operations. TICKET PURCHASE QUESTIONS ### How do attendees purchase tickets? Whether you use a website, POS or a self-service kiosk, attendees can select an event, choose their preferred ticket type, complete payment, and receive their ticket confirmation printed or sent digitally. ### What payment methods are supported? The system supports multiple payment methods, including physical credit/debit cards, online payment gateways like Stripe, or your preferred payment method can be integrated directly into Fliko. ### Do I receive a confirmation after purchasing a ticket? Yes. After successful payment, attendees receive a confirmation message with ticket details and a digital ticket with a QR code. ### Can I buy multiple tickets at once? Yes. Customers can purchase multiple tickets in a single transaction, depending on the event organizer’s settings. TICKET & CHECK-IN QUESTIONS ### How do I access my ticket? Your ticket can be accessed through your confirmation email. ### How are tickets verified at the event? Tickets are verified by scanning QR code on attendees ticket using a ticket scanning device or a mobile phone via Fliko app. ### What happens if my customer loses their ticket? (typoed email name) All customers receive a digital copy of their ticket via email. In case a customer doesn’t have access to the tickets (for example typoing the ticket address) order information can be accessed, edited and resent directly through Fliko dashboard. ### Can the same ticket be used multiple times? No. Each ticket has a unique identifier and can only be checked in once. PAYMENT & REFUND QUESTIONS ### Are ticket payments secure? Yes. Payments are processed through secure payment systems designed to protect customer information. ### Can users request a refund? Fliko gives organisers total freedom to create their own ticket refund policies. Tickets can be refunded back to original payment method, via a bank transfer or exchanged into vouchers/products of equal value. ### How long does a refund take? Refund processing times depend on the payment provider and may vary based on the payment method used. ### What happens if an event is cancelled? If an event is cancelled, organiser has the option to notify all attendees about how the organiser will proceed with the event. Organisers have the option to refund all tickets in full, exchange the tickets to vouchers of equal value or if the event gets rescheduled, the organiser has the option to notify attendees without cancelling the event or refunding the tickets. Tickets purchased prior to the rescheduling will still be valid for the event with a new date. ![](https://fliko.app/wp-content/themes/flikotheme/images/cinema-suite-backgrounds/logos.png) ![](https://fliko.app/wp-content/themes/flikotheme/images/logo-yellow.svg) ## Start using Fliko now A 15-minute call is all it takes. No sales pitch. See if Fliko is right for you. Book a free demo ## Get in touch [ ](https://www.linkedin.com/company/fliko-app) ### Call us [ EU +370 520 30089 ](tel:+37052030089) [ US +1 929 563 6568 ](tel:+19295636568) [ UK +44 2030 340071 ](tel:+442030340071) [ AU +61 3704 51931 ](tel:+61370451931) ### Write us [ hello@fliko.app](mailto:hello@fliko.app) [ ![ICTA](https://fliko.app/wp-content/themes/flikotheme/images/ICTA_LOGO.svg) ](https://internationalcinematechnologyassociation.com/members/member/?member=fliko) - [Terms and Conditions](https://fliko.app/terms-and-conditions/ "Terms and Conditions") - [Privacy Policy](https://fliko.app/privacy-policy/ "Privacy Policy") 2026 © Fliko. All rights reserved. ![](https://fliko.app/wp-content/themes/flikotheme/images/cinema-suite-backgrounds/popup-gradient.png) Request Fliko demo Interested in Fliko app? We’re happy to show it! Your name$1 Email address$1 Website URL Message$1 Send a message Cancel